Syncro Soft Product Improvement Program

The information collected is anonymous, and Syncro Soft strives to protect information during collection and transmission. The reports do not contain contact information, such as your name, address, or phone number. The program generates a globally unique identifier (GUID) that is stored on your computer to uniquely identify it. The GUID is a randomly generated number; it does not contain any personal information and is not used to identify you. The GUID is sent with every report.

When you participate in the Product Improvement Program, these types of data are collected from your computer:

• Application Details

  Example:

   applicationName=Syncro SVN Client
   category=Professional
   version=5.1
   build=3213122313
   platform=Windows 7
   licenseType=Permanent
   bundle=Standalone
   architecture=x86
   osVersion=6.1

• The commands used

  Example:

  COMMAND_CALL/DITA_Maps_Manager/TOOLBAR/DITA_Maps_Manager/Configure_transformation

• The opened dialogs

  Example:

  DIALOG_OPEN/Configure_transformation

• The visited preference pages

  Example:

  PREFERENCE_PAGE_SELECTED/key.editor.cc.option.pane.group

• The opened content types

  Example:

  CONTENT_TYPE_OPENED/text/xml

• The detected document types

  Example:

  DOCUMENT_TYPE_DETECTED/DocBook 4

• The editor pages used.

  Example:

  EDITOR_PAGE/Author

• The activated views

  Example:

   VIEW_ACTIVATED/DITA_Maps_Manager

• The DITA FO processor used

  Example:

  DITA_SCENARIO_FO_PROCESSOR/Apache FOP

• The DITA transtype used

  Example:

  DITA_SCENARIO_TRANSTYPE/javahelp

• The predefined scenarios used

  Example:

  SCENARIO_CALL/Docbook PDF

• The scenario types used.

  Example:

  SCENARIO_TYPE/XSL

• The transformer used

  Example:

  SCENARIO_XSLT_TRANSFORMER/Saxon6.5.5

• The predefined FO processor used

  Example:

  SCENARIO_XSLT_FO_PROCESSOR/Apache FOP

• The predefined error scanner used

  Example:

  ERROR_SCANNER_CALL/Saxon-HE 9.2.0.6

• <USERHOME>\AppData\Roaming\com.syncrosvnclient\usageData directory in Windows Vista/7.
• <USERHOME>\Application Data\com.syncrosvnclient\usageData directory in Windows XP.
• <USERHOME>/.com.syncrosvnclient/usageData directory in Linux/Unix.
• <USERHOME>/Library/Preferences/com.syncrosvnclient/usageData directory in Mac OS X.

How often you will share data depends on how actively you use our product and how often your computer is connected to the internet. In general, the data is shared once every three days.

No. There is no impact on the performance of the application if you participate in the program.

No. The reports do not contain contact information, such as your name, address, or phone number. You will not be contacted in any other way.

After Syncro Soft products are installed, you will be presented with a dialog box asking if you would like to participate in the program. If you do not recall responding to this dialog box, follow these instructions:

1. Launch your Syncro Soft product.

2. Choose Help > Improvement Program Options.

3. Select the Yes option in the dialog box that appears, and then click OK.

Yes. You can choose to start or stop participating at any time by choosing Help > Improvement Program Options. You can then select the No option and stop your participation. After you select this option, data collection and transmission to Syncro Soft will stop.

Information is collected as long as you use the product or until you decide to stop participating in the program.