Frequently Asked Questions
Licensing and Pricing
Do you offer volume discounts?
Sure! We offer up to 20% volume discounts. Please check the buy page for the complete list of
prices.
Can I run Syncro SVN Client on different operating systems with the same
license?
Yes. The Syncro SVN Client license is "Named User"-based (see paragraph 1.c
from EULA) not computer-based so one purchased license entitles the
named user to install and use the Syncro SVN Client on any platform (Mac OS X,
Windows, UNIX/Linux) with Java 1.5 or above installed as long as the
named user will use that license (see paragraph 2.3 from EULA).
Our company bought a total of 3 licenses and two of the licenses
need to be transferred. Please let me know how to go about the process.
If you want to transfer two of the licenses to another company, that
is not allowed under EULA (the license is non-transferable see points
2.2 and 3.1). If you want to transfer a license between two employees belonging to your company that is allowed.
The Syncro SVN Client license is based on a Named User concept and you should
keep an internal evidence of what current Named Users are. And of
course, the previous Named User must uninstall and cease to use
the Syncro SVN Client.
How to Order
Will my order be secure?
Yes! We are using Plimus for our online ordering
system. The Plimus order process is protected via a secure
connection so that the data sent to the recipient can only be read by
the recipient. Important information such as credit card numbers,
addresses, etc. is sent to the recipient securely via the
Internet.
Are there any additional fees?
Orders for the European Union customers are subject to VAT. VAT is
due if a private customer in the EU purchases an
electronically-delivered product from a publisher located outside the
EU. The VAT rate is dependent on the location of the customer. Corporate
customers who specify a valid VAT ID number in the ordering process do
not pay any VAT.
Are previous versions of Syncro SVN Client still available for purchase?
Previous versions of Syncro SVN Client are not available for purchase once
the newest release becomes publicly available.
Evaluation
When does the evaluation period start?
The evaluation period starts from the time when your license is automatically generated at your request.
Is the evaluation software limited in functionality?
No, the evaluation license allows you to use all the functionality
of the software.
My evaluation license has expired. May I get an extension of the
trial period?
Sure. Send us an email at and we'll extend your evaluation
period.
Upgrades
How to upgrade my license to the latest version of Syncro SVN Client?
You have to purchase an upgrade license. One upgrade license covers one license
of Syncro SVN Client
Are free upgrades included in the purchase price?
Yes. A Syncro SVN Client license includes a one year Maintenance Pack, which means that you will receive free upgrades to all new major and minor versions for one year.
Major upgrades include significant
new feature additions. Maintenance upgrades are minor versions that are
released between major versions mainly to fix bugs and include minor new
features.
Do you offer competitive upgrades?
Yes. Switch from any commercial SVN Client to Syncro SVN Client
and save up to 50%. To apply contact us at
One year Maintenance Pack
What is a Maintenance Pack[MP] license?
A one year Maintenance Pack allows you to freely benefit of all new
releases, minor and major, for one year.
My Maintenance Pack license has expired. How can I renew my MP?
You may purchase a new MP in no more than 14 days after your
previous MP has expired. Please note that one Maintenance Pack license
covers one license of Syncro SVN Client.
Software Delivery
How will I receive my product?
The software delivery is electronic only. There will be no actual
shipment of a physical product. You can download the software at any
time from our download page and the
license key will be sent to you by email.
Is there a printed manual available?
No. Syncro SVN Client includes full documentation as an integrated online
help file. Please visit our Documentation page to download a free PDF version of the user manual.
My computer crashed. How can I get the software and my license?
The latest software kits may be downloaded from our download page. You may request your permanent license sending us
an email at with the following information:
registration name, purchase id, delivery email address or any other
information that would help us to identify your order.
I have some further questions. Who can I talk to?
If you have additional questions not answered above, you can phone
our sales office or send us an email to . Thank
You!
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